Effective Date: 11-20-2025
Last Updated: 3-15-2026
1. Overview
At Omni Retail, customer satisfaction is important to us. If you are not completely
satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions under which items may be returned
and refunded.

2. Return Eligibility
You may request a return within [14 / 30] days of receiving your order.
To qualify for a return:
● The item must be unused and in the same condition that you received it
● The item must be in its original packaging
● You must provide a receipt or proof of purchase
We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items
Certain items may not be eligible for return, including:
● Gift cards
● Downloadable or digital products
● Personal care items or hygiene products
● Clearance or final sale items
● Customized or personalized products

4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within
48 hours of delivery.
Include:
● Your order number
● A description of the issue
● Photos of the item if possible
We will review the request and provide a replacement or refund if applicable.

5. Return Process
To start a return, please contact us at:
Email: Info@omniretailpro.com
After your return request is approved, we will provide instructions on how and where to
send your item.
Do not send items back without prior approval, as they may not be accepted.

6. Return Shipping
Customers are responsible for return shipping costs unless:
● The item arrived damaged
● The item was incorrect
● The item was defective
We recommend using a trackable shipping service as we cannot guarantee receipt of
returned items.

7. Refunds
Once your return is received and inspected, we will notify you of the status of your
refund.
If approved:
● Refunds will be issued to the original payment method
● Processing time may take 5–10 business days depending on your bank or
payment provider

8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an
item, contact us at:
Email: Info@omniretailpro.com

9. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again
2. Contact your credit card company (processing times may vary)
3. Contact your bank
If you still have not received your refund, please contact us.

10. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Omni Retail
Email: Info@omniretail.com
Website: https://www.omniretailpro.com